Terms and conditions
The company reserves the right to change, add, delete or update the applicable terms and conditions on the website without notice. By browsing and ordering on realprosthesis.com you accept the terms without limitation or qualification.
PLEASE NOTE: Buyers agree to use this item at their own risk. This item is not a medical device and no medical use of this item is stated or implied.
You declare and guarantee the Company the following:
Provide accurate information to ensure the proper functioning of our site and take responsibility for such information.
You acknowledge that we may not be able to process requests for which we cannot confirm the accuracy of the information and that we will not be required to process it.
Refrain from using profane or vulgar language and from making defamatory or otherwise rude comments in any email or form created on the site.
Refrain from attempting to interrupt or interfere with the proper functioning of the site in any way, such as spamming, hacking, transmitting viruses or any other means prohibited by the terms.
Real Prosthesis reserves the right to deny access to the site and to suspend the account of users who violate this provision or any other provision of the terms.
AVAILABILITY OF THE PRODUCT
Real Prosthesis is committed to providing accurate information on the products it sells. However, the company cannot guarantee that product descriptions or any other content on the site are accurate, complete, current or error-free. Please note that the colors of the products you will see will depend on your monitor, Real Prosthesis cannot guarantee that the colors displayed on your screen are optimal.
Since your denture is handmade and not machine made, there may be slight variations in product design, i.e. slight differences in appearance, color or detail. Also, the cuts are approximate. You may notice very small air bubbles. They are quite normal, especially for handmade products; these small defects do not affect the functioning of the prosthesis in any way. All of our items are quality checked and carefully checked for potential defects before shipping.
Several people use our prostheses. Some treat them as part of the body and wash it several times a day. Some people use it to urinate and play, which can damage the prosthesis if body fluids are not washed off carefully and regularly, or only after physical activity. In fact, the Ph of each one affects the duration of the prosthesis.
We would like to offer a guarantee, but we cannot assume that all users will treat their prosthesis with the proper and recommended care, even if they claim to do so.
We reserve the right to discontinue production of any product at any time.
PRICES OF PRODUCTS
The prices displayed and the orders processed are in Euros. Product prices on Realprosthesis.com include sales tax (VAT) but do not include shipping costs which depend on the place of delivery and will be calculated at the time of payment.
Real Prosthesis reserves the right to correct any errors in pricing or product information and to change product prices at any time without notice. In the event of a pricing error, your order will be canceled with all applicable charges and we will contact you to ask you to place another order for the product at the appropriate price.
Before making a purchase request for products through the site, it is necessary to confirm the order which specifies, among other things, the product or products ordered, the purchase price as well as the shipping costs and applicable taxes.
By submitting your request, the order will constitute an offer on your part to Real Prosthesis to purchase the products described in the order confirmation, at the indicated price. The company is not bound by purchase requests until it has authorized them. Our acceptance of your request is evidenced by a return email from Real Prosthesis indicating that your order has been accepted and represents a contract with the company.
If for any reason we are unable to fulfill your order within the specified time frame, we will inform you as soon as possible. If a payment for your order has already been made, we will refund the relevant amount using the same payment method you used. You will be asked for your consent if another payment method has been used, in any case there will be no charge.
Real Prosthesis reserves the right to refuse an order for any reason, as well as in the following situations:
RESALE OF GOODS
To protect Real Prosthesis' intellectual property rights, any suspicious resale of our merchandise for personal or commercial use is prohibited. No resale orders will be accepted.
Real Prosthesis has the option to reject any order if fraudulent activity is suspected and can refuse to process subsequent requests from customers with a history of fraudulent orders. We may also reject any order relating to a dispute relating to the credit card used
You hereby authorize the exchange of information and documents between you and Real Prosthesis via the Internet, or via e-mail, and you agree that the terms and any order confirmation accepted by the company in electronic format represent an original written agreement on paper between you and Real Prosthesis.
Payments are supported by PayPal, Stripe and Banca Poste Italiane.
The results of the checks may justify the cancellation of the order.
SHIPPING AND DELIVERY
All our prosthetic products are shipped in anti-burglary protective packaging and fabric case. Our shipping label only describes the "prosthetic silicone" and our company name and address. We value our customers' discretion and privacy and do our best to keep the packaging discreet.
Currently, all our products are shipped within 20/25 working days of purchase. We are a small company and we make all our silicone products by hand. When we spontaneously receive large quantities of orders, we need time to make and prepare the products. Deadlines can therefore change without notice.
Once your order has been shipped, we will send you a tracking number which you can use to track your package. We ship to Italy via SDA and GLS and worldwide with UPS and DHL. Delivery times depend on your region or country
RISK OF LOSS
All products purchased on Realprosthesis.com are delivered to an external coRriere. Therefore the risk of loss and the rights of the products purchased on the site are transferred to you upon delivery of the products to the carrier. In order for your shipment to be considered eligible for compensation for loss or damage, you must have selected a traceable delivery option.
It is your responsibility to file a claim with Real Prosthesis for any damaged or lost shipment. Real Prosthesis will submit a claim for compensation to the couriers.
You can change or cancel your order within 24 hours as long as the submission process has not started.
All sales are final and therefore cannot be canceled or exchanged for hygienic reasons, this being considered a violation of the health code. Only returns caused by an exceptional production error will be considered. If a defect is found, proof of purchase and photos taken within 72 hours of receipt of the product must be provided.
Please note that we reserve the right to refuse replacement of a prosthesis if we believe the reported defects are the result of misuse of the product. You are responsible for the goods until you receive them. Make sure you keep your tracking number.
For the refund, the company will use the same payment method and the same credit / debit card used to take the order.
The company is not liable for any claims for injury or accidental damage.
Use Realprosthesis.com at your own risk. The information, data and services provided on this website are provided as is, without warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights. Real Prosthesis does not warrant that any errors on the website will be corrected, or that any server through which the website is operated is or will be free of viruses or other harmful components. The information and data on Realprosthesis.com may be out of date and the company makes no commitment or obligation to update such information or data.
To the extent permitted by applicable laws, Real Prosthesis disclaims any liability for product defects or failures, claims due to normal wear and tear, misuse of the product, incorrect product choice, non-compliance codes or misappropriation.
Except as set forth in the Terms, the Website and any materials, products, information provided on realprpsthesis.com are provided to you as is, subject to availability and with all defects and the Company makes no representations. and makes no warranties, including warranties regarding the absence of interruptions and errors in transactions, respect for privacy or security, accuracy, suitability, accessible material and functions used on the website, any products, or links hypertext to third parties, or for any breach of security associated with the transmission of sensitive information through the website or other related site, or the merchantability, quality, title, duration, suitability, non-infringement or suitability for a particular purpose,
or resulting from established business habits or the use of trade. These exclusions are in addition to any exclusions set forth in these Terms.
Some federal, state, or provincial laws do not allow the exclusion of certain warranties, so these may not apply to you.
WARNING If irritation or discomfort occurs, discontinue use immediately.
By browsing this site you agree to indemnify the company, and to release it from any liability with regard to losses, damages, liabilities and claims as well as the related costs and expenses of any kind, incurred as a result of a complaint relating to your use of realprosthesis. com. The Company may assume its sole defense and exercise sole control in relation to any matter subject to your indemnity commitment, in no event shall you resolve any matter without obtaining the Company's written consent.
COPYRIGHT AND TRADEMARK
The creation of realprosthesis.com and all text, images, illustrations, articles, photographic information, audio recordings, videos, content and other data displayed or available for download on the site are protected by copyright, trademarks and other laws and may not be used in a manner other than as permitted by the Terms of Service or with the written permission of the content owner. Real Prosthesis owns the copyrights of the entire Website and consequently the material contained therein cannot be copied, reproduced, republished, downloaded, displayed, transmitted, distributed or modified in any way without the written permission of the company.
MATERIAL PUBLISHED BY THIRD PARTIES
The Company is not responsible for any text, images or materials, particularly any information or content, that you may include or post on the website or networking websites such as Instagram. You acknowledge and agree that your material does not necessarily reflect the views, ideas or opinions of the company and that we take no responsibility for your material. You agree that you will never introduce or post defamatory, obscene, offensive or fraudulent material, which infringes the exclusive rights of third parties, promotes hatred or gives rise to criminal or civil liability of another person or entity or which is in a way that is illegal or contrary to applicable laws and regulations. Real Prosthesis reserves the right to review, modify, delete material at any time without notice. The material is to be used for personal, non-commercial purposes only and may be protected by applicable copyright laws.
Use of published material