TERMS AND CONDITIONS
Welcome to Pymander Real Prosthesis. We invite you to read the terms of use carefully as they govern the use of the realprostehesis.com website. They discharge the company or limit their liability.
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The company reserves the right to modify, add, delete or update the terms and conditions applicable on the website without notice. By browsing and ordering on realprosthesis.com you accept the terms without limitation or qualification.
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PLEASE NOTE: Buyers agree to use this item at their own risk. This item is not a medical device and no medical use of this item is stated or implied.
USE POLICY
Use this site for lawful purposes consistent with our current terms and our Privacy Policy.
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Provide accurate information to ensure the proper functioning of our site and take responsibility for that information.
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You acknowledge that we may not be able to process requests for which we cannot confirm the accuracy of the information and that we will not be required to process it.
Refrain from using profane or vulgar language and from making defamatory or otherwise impolite comments in any email or form created on the site.
Refrain from attempting to interrupt or interfere with the proper functioning of the site in any way, such as spamming, hacking, transmitting viruses, or any other means prohibited by the terms.
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Real Prosthesis reserves the right to deny access to the site and to suspend the account of users who violate this provision or any other provision of the terms.
PRIVACY
The use of information collected during your visit to Realprosthesis.com is explained in our privacy policy. By continuing to use this site, you acknowledge that you have read and accepted this policy and its terms.
PRODUCT AVAILABILITY
Real Prosthesis is committed to providing accurate information about the products it sells. However, the company cannot guarantee that the descriptions of the products or any other content on the site are accurate, complete, current or error-free. Please note that the colors of the products you see will depend on your monitor, Real Prosthesis cannot guarantee that the colors you see on your screen will be optimal.
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Since your prosthesis is handmade and not machine made, there may be slight variations in product design, i.e. slight differences in appearance, color or detail. Also, the cuts are rough. You may notice very small air bubbles. They are quite normal, especially for handmade products; these small defects do not affect the functioning of the prosthesis in any way. All of our items are quality controlled and carefully inspected for potential defects before dispatch.
Several people use our prostheses. Some treat them as part of the body and wash it several times a day. Some people use it to urinate and play, which can damage the prosthesis if body fluids are not washed out carefully and regularly, or only after physical activity. In fact, everyone's Ph affects the duration of the prostheses.
We would like to offer a guarantee, but cannot assume that all users will treat their dentures with the proper and recommended care, even if they claim to do so.
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We reserve the right to discontinue any product at any time.
​PRODUCT PRICES
The prices displayed and the orders processed are in Euros. Product prices on Realprosthesis.com include sales tax (VAT) but do not include shipping costs which depend on the place of delivery and will be calculated at the time of payment.
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Real Prosthesis reserves the right to correct any pricing or product information errors and to change product prices at any time without notice. In the event of a pricing error, your order will be canceled with all applicable charges and we will contact you to ask you to place another order for the product at the appropriate price.
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ORDERING PRODUCTS
Before making a purchase request for products through the site, it is necessary to confirm the order specifying, among other things, the product or products ordered, the purchase price as well as the shipping costs and applicable taxes.
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By submitting your request, the order will constitute an offer from you to Real Prosthesis for the purchase of the products described in the order confirmation, at the indicated price. The company is not bound by purchase requests until it has authorized them. Our acceptance of your request is evidenced by a return email from Real Prosthesis indicating that your order has been accepted and represents a contract with the company.
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If for any reason we are unable to fulfill your order in the time frame stated, we will inform you as soon as possible. If a payment has already been made for your order, we will refund the relevant amount using the same payment method you used. You will be asked for your consent if another payment method has been used, in any case there will be no charge.
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Real Prosthesis reserves the right to refuse an order for any reason, as well as in the following situations:
RESALE OF GOODS
To protect the intellectual property rights of Real Prosthesis, any suspicious resale of our merchandise for personal or commercial use is prohibited. No resale orders will be accepted.
FRAUDULENT ORDERS
Real Prosthesis has the ability to decline any order if fraudulent activity is suspected and may refuse to process subsequent requests from customers with a history of fraudulent orders. We may also refuse any order relating to a dispute relating to the credit card used
ELECTRONIC DOCUMENTS
You hereby authorize the exchange of information and documents between you and Real Prosthesis via the Internet, or by email, and you accept that the terms and any order confirmation accepted by the company in electronic format represent an original written agreement on paper between you and Real Prosthesis.
​PAYMENT METHOD
Payments are supported by PayPal, Stripe, Klarna Banca Poste Italiane.
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The results of the checks may justify the cancellation of the order.
SHIPPING AND DELIVERY
All our prosthetic products are shipped in burglar-proof protective packaging and fabric case. Our shipping label only describes "prosthetic silicone" and our company name and address. We value our customers' discretion and privacy and do our best to keep packaging discreet.
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Currently, all our products are shipped within 20/25 working days of purchase. We are a small company and make all of our silicone products by hand. When we spontaneously receive a large amount of orders, we need time to make and prepare the products. Deadlines may therefore vary without notice.
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Once your order has been shipped, we will send you a tracking number which you can use to track your package. We ship in Italy with SDA and GLS and worldwide with UPS and DHL. Delivery time depends on your region or country
RISK OF LOSS
All products purchased on Realprosthesis.com are delivered to an external courier. Therefore the risk of loss and the rights of the products purchased on the site are transferred to you upon delivery of the products to the carrier. You must have selected a trackable delivery option for your shipment to be eligible for compensation for loss or damage.
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It is your responsibility to file a claim with Real Prosthesis for any damaged or lost shipments. Real Prosthesis will file a claim with the carriers.
ORDER CANCELLATION E
RETURN
You can change or cancel your order within 24 hours as long as the shipping process has not started.
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RETURN
All sales are final and therefore cannot be canceled or exchanged due to hygiene reasons, this being considered a breach of the health code. Only returns caused by an exceptional manufacturing error will be considered. If a defect is found, proof of purchase and photos taken within 72 hours of receipt of the product must be provided.
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Please note that we reserve the right to refuse replacement of a prosthesis if we believe that the defects reported are the result of improper use of the product. You are responsible for the goods until you receive them. Make sure you keep your tracking number.
AFTER-SALES WARRANTY
AFTER-SALES WARRANTY
WARRANTY
AFTER SALES
REIMBURSEMENT
For the refund, the company will use the same payment method and credit/debit card used to take the order.
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OUR RESPONSIBILITY
The company is not liable for any claims for injury or accidental damage.
ORDER CANCELLATION E
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ORDER CANCELLATION E
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ORDER CANCELLATION E
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ORDER CANCELLATION E
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Use Realprosthesis.com at your own risk. The information, data and services provided on this website are provided as is, without warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights. Real Prosthesis does not warrant that any errors on the website will be corrected, or that any server through which the website is operated is or will be free of viruses or other harmful components. The information and data on Realprosthesis.com may be out of date and the company makes no commitment or obligation to update such information or data.
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To the extent permitted by applicable law, Real Prosthesis disclaims any liability for product defects or failures, claims due to normal wear and tear, improper use of the product, incorrect product choice, non-compliance codes, or misappropriation.
Except as set forth in the Terms, the Website and any materials, products, information provided on realprpsthesis.com are provided to you as-is, subject to availability and with all faults and the Company makes no representations. and makes no warranties, including warranties that transactions will be uninterrupted or error-free, that transactions will be uninterrupted or error-free, that they will respect privacy or security, the accuracy, suitability, material, and accessible features used on the website, any products, or links hypertext links to any third party, or for any breach of security associated with the transmission of any Sensitive Information through the Website or any related site, or the merchantability, quality, title, durability, suitability, non-infringement or fitness for a particular purpose,
or resulting from established commercial habits or the use of the trade. These exclusions are in addition to any exclusions set forth in these Terms.
Some federal, state or provincial laws do not allow the exclusion of certain warranties, so these may not apply to you.
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WARNING
If irritation or discomfort occurs, discontinue use immediately.
INDEMNITIES
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By browsing this site, you agree to indemnify the company, and to hold it harmless with respect to losses, damages, liabilities and claims as well as the related costs and expenses of any nature, incurred as a result of a claim relating to your use of realprosthesis. com. The Company may assume its sole defense and exercise exclusive control with respect to any matter subject to your indemnification undertaking, in no event shall you resolve any matter without obtaining the Company's written consent.
REIMBURSEMENT
REIMBURSEMENT
For the refund, the company will use the same payment method and credit/debit card used to take the order.
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OUR RESPONSIBILITY
The company is not liable for any claims for injury or accidental damage.
COPYRIGHT AND TRADEMARK
The creation of realprosthesis.com and all text, images, illustrations, articles, photographic information, audio recordings, videos, content and other data displayed or available for download on the site are protected by copyright, trademark and other laws and may not be used in a manner other than as permitted by the Terms of Service or with the written permission of the content owner. Real Prosthesis owns the copyright of the entire Website and consequently the material contained therein may not be copied, reproduced, republished, downloaded, displayed, transmitted, distributed or modified in any way without the written permission of the company.
MATERIAL PUBLISHED BY THIRD PARTIES
The Company is not responsible for any text, images or materials, especially any information or content, that you may include or post on the Website or on networking websites such as Instagram. You acknowledge and agree that your material does not necessarily reflect the views, ideas or opinions of the company and that we accept no responsibility for your material. You agree never to submit or post any material that is defamatory, obscene, abusive, or fraudulent, that infringes the exclusive rights of others, promotes hatred, or gives rise to the criminal or civil liability of another person or entity, or is in a manner that it is illegal or contrary to applicable laws and regulations. Real Prosthesis reserves the right to review, modify, remove material at any time without notice. The material is to be used for personal, non-commercial purposes only and may be protected by applicable copyright laws.
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Use of published material
You agree that the company may use your freely provided material for its commercial purposes, including reproduction, retransmission or publication, in accordance with its privacy policy.
COOKIES
Real Prosthesis uses cookies to know your preferences and track your activities on the site. Cookies are data files that are sent to your computer's hard drive from a website. They store your preferences so that your subsequent visits to the site are more efficient. Cookies are able to record various information, such as the number of times you visit the ​​website, registration information and the number of times you visit a page . The use of cookies is a frequent practice of most websites wishing to improve customer service. Most browsers are designed to accept cookies, but can easily be changed to block them.