No funding is provided, but after a telephone consultation, tailor-made discounts can be assessed.

We usually provide payment in two installments: the first is necessary for the production of the product, and the second to allow it to be shipped.

It is also possible to use the Klarna provider for splitting the payment into convenient installments.

No, our products are not ready in stock and are specifically made to order only.

Production times are usually immediate after payment and in 25/30 working days your prosthesis can be shipped.

It can happen that due to the unusually large number of orders we receive, a waiting list is created, in which case you will be notified immediately when ordering.

For years we have been shipping safely and promptly with GLS and SDA in Italy and DHL and UPS abroad.

We choose the aforementioned couriers based on the best service in the area.

The package is delivered in 48/72 hours, but there may be an unpredictable delay. We take no responsibility for the transit times of your shipment.

It is important that, at the time of the order, a name is entered which can be found in case of absence of the recipient or other delivery problems.

We therefore ask you to provide the full name or that of someone who lives with you, to ensure that the package is not returned to the sender in the event of multiple missed deliveries.

Yes, the photo of the receipt will be emailed to you with the tracking number of the shipment barcode verifiable on the website of the courier selected for your shipment.

Absolutely yes.

All our products are shipped in boxes without description.

No product information appears on the packaging.

We value the privacy of our customers.

Yes, we ship worldwide, we do it regularly. Shipping costs are assessed based on the country of destination and communicated promptly.

Due to the nature of the product, absolutely no returns or refunds will be accepted for these items. Each product is customized specifically for the individual customer, and cannot be resold.

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Due to the nature of the product, absolutely no exchanges will be accepted. Each product is customized specifically for the individual customer, and cannot be resold.

Items can only be exchanged or returned if the product has not been removed from its original sealed packaging.

The skin color chosen by the customer will not be considered a reason for exchange, return or refund.

Not necessarily. The claimed damages will be examined by our technical staff after a visual inspection of the prosthesis. In any case, any doubts about the regularity of the product must be communicated immediately.

Damage caused by improper use will not be covered.

Products that are used without care are the sole responsibility of the customer, and cause the cancellation of the guarantee.

The use of the product in a manner not described on this site may be a reason for voiding the warranty.

Yes, only if the prosthesis has not already entered production: any refunds due due to the cancellation of an order not yet in progress will be subject to a penalty of 20%.

There will be no exceptions.

The prostheses that have already reached the production stage cannot be canceled.

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In general, damage caused due to a manufacturing error (tearing due to stains or discoloration problems, such as flaking or fading) will be covered by the standard warranty.

The first problems caused by daily wear can be covered depending on the outcome of the visual inspection.

Any breakages discovered upon arrival of the shipment must be notified immediately and the product must not be lubricated.

All our products are shipped with talcum powder which maintains the characteristics of softness, therefore they must be washed with soap and water, checked and only after having verified the actual integrity of the article can they be lubricated with a common oil for the body.

The lubrication of the product definitively isolates the silicone and no longer allows any repairs.

If you continue to use a product that has a defect that could cause further damage, the repair will not be covered.

All approved repairs will be completed at no cost to the customer. The costs incurred for transport can be reimbursed at a cost determined by the company.

Stop using it immediately!

Do not continue to use a product that has a tear.

Continuing to use it can cause further damage and void your warranty.

Most damage can be repaired if caught early and corrected. Contact us immediately by e-mail and report the damage, attaching photos with detailed description.

We usually respond within 48 hours with instructions on how to proceed.